Contact Us
We are here to assist with your order inquiries, delivery coordination, and product requests across New Cairo.
How Customer Care Works
TDB Customer Support is here to assist with order inquiries, delivery arrangements, and after-sales support.
Immediately upon checkout, an official order reference (e.g. TDB-YYMMDD-XXXX) is generated and recorded.
If we need to confirm your order details or arrange delivery, we'll contact you by phone or WhatsApp, according to your preferred contact method.
Our courier contacts you directly upon arrival at your building address in New Cairo to coordinate doorstep Cash on Delivery handover.
If any item arrives damaged, defective, or incorrect, point it out directly to the courier or notify us for an immediate replacement at zero delivery fee.
Channel Activation in Progress
Dedicated WhatsApp Business and customer-support email channels are currently being activated for our public launch. In the interim, all order communication is handled directly via telephone through our fulfillment concierge.
Hours of Operation & Service Territory
Flexible scheduling for confirmed orders
Order confirmations and delivery arrangements are coordinated by phone or WhatsApp, based on the customer's preferred contact method.
New Cairo, Egypt
Deliveries are currently limited to our six supported New Cairo districts.