Refund & Exchange Policy
Clear and straightforward guidelines on how we handle replacements, returns, and refunds for your orders in New Cairo, with your consumer rights fully preserved.
At The Daily Basket, we want you to receive every item in pristine condition. Whether an item arrived damaged or you wish to return an eligible product, we provide fair, straightforward solutions while fully respecting your statutory consumer rights under Egyptian law.
1. Damaged, Incorrect or Defective Products
If any product you receive is damaged in transit, defective, or does not match what you ordered, we will resolve it promptly through either of the following options:
We provide an identical, fresh replacement unit in pristine condition as quickly as possible.
If an acceptable replacement is unavailable or declined, you receive a full refund of the product price paid.
Where a product is damaged, incorrect, defective, or a fulfillment error occurred on our part, TDB covers all necessary return collection and replacement delivery costs. Customers must not pay additional delivery charges to correct a TDB error or receive legally required remedies.
Reporting and Statutory Protection:
- Upon delivery: We encourage inspecting your items with the courier, and you may decline any damaged item right at your doorstep.
- After delivery: Simply contact our customer care with your order reference and details of the issue. Your statutory warranty rights and timeframes regarding defective goods are fully preserved and are not restricted to short change-of-mind windows.
- Unopened packaging is never required as a condition for exercising your statutory rights concerning defective or non-conforming goods.
2. Change-of-Mind Returns & Exchanges
If you change your mind, you may request a return or exchange for eligible non-defective goods within 14 calendar days of delivery, provided the item remains in suitable original condition with intact manufacturer packaging, seals, and labels necessary for safety and resale.
To protect consumer health and ensure the highest safety standards for packaged consumables:
Any consumable product whose manufacturer seal, tamper wrap, or container cap has been opened or unsealed cannot be returned for change of mind.
Goods subject to rapid deterioration or items requiring controlled storage that were exposed to unsuitable ambient temperatures after delivery cannot be returned.
Packaged shelf-stable groceries (such as unopened biscuit boxes, sealed confectionery packs, and canned beverages) remaining completely sealed in their original factory packaging are fully eligible for return or exchange within 14 days.
To request a return or exchange for an eligible undamaged product due to a change of mind, please contact TDB Customer Support to confirm return eligibility under the conditions above. Where legally permissible, an optional additional collection service may be arranged for a fee agreed in advance, matching your approved delivery district rate (EGP 65–110 depending on your area).
Note: Collection charges never apply where items are damaged, incorrect, or defective resulting from a TDB fulfillment error, in which case TDB covers all necessary return and replacement costs in accordance with consumer rights.
3. How Refunds Are Issued
For speed and security, The Daily Basket processes approved refunds electronically by mutual agreement with the customer:
Direct instant bank transfer via InstaPay to your registered payment address or account upon item verification.
Direct electronic transfer to your registered Egyptian mobile wallet upon return verification.
All legally required alternatives for issuing refunds remain preserved in accordance with applicable regulations.